Find answers to common questions about browsing TestPrep and choosing study resources.

Browsing the Store

Where can I find available resources?

Open the Catalog from the main menu. Available products and their details will appear there.

How can I search for a resource?

Select the search icon at the top of the page and enter a subject, title, or keyword.

Choosing a Study Resource

What should I check before purchasing?

Read the product description carefully for the subject, edition, file format, included materials, price, and any access requirements.

Which payment methods are available?

The payment options available for an order are shown at checkout.

Where can I check delivery and refund information?

Review the product details and any policies provided by the store before purchasing. Contact the store if information you need is missing.

Getting Help

How can I contact the store?

Use the Contact page, or email support@testbankup.com.

What information should I include?

Include the product title, your question, and an order number if your enquiry concerns an existing order. Do not send passwords or full payment-card details.

Using Study Materials

How should I use study resources?

Use supplementary resources alongside your course materials and follow the rules of your school or examination provider.